Answers |
» Ordering
- Ok, I'm convinced, how do I transfer my domain name to you without downtime?
To avoid downtime, please follow these 5 easy procedures:
1) Sign up for an account using our online order form and it will be
setup automatically. You will instantly receive an activation e-mail that
introduces you to your new account. This e-mail will include FTP information for
uploading your files to our server.
2) After you're done uploading your files, contact your domain name
registrar and have your domain name pointed to our DNS numbers. You can find the
DNS nameserver details in your activation e-mail.
3) Now, be patient. It will take about 12-72 hours for your registrar to
update their DNS. Once it's updated, your domain name will point to your website
that you have with us automatically.
4) After you confirm that your website is pointing to our nameservers, go
ahead and cancel your account with your previous hosting company.
5) If you had e-mail accounts setup with your previous hosting company,
you will need to add those again in your Spoono Pad/CPanel account.
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- How do I order? How do I take advantage of your promotions?
To order, simply follow the easy 3-step process on our secure
order form. All of our
promotions are given with new orders (provided that your order meets the
promotion guidelines).
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- Can I pay on a monthly basis? Can I pay on a annual basis?
We offer incentives
for paying on an annual basis. However, monthly subscribers are also welcome!
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- Do you offer biannual subscriptions or any other payment methods?
No, we only offer monthly or yearly payment methods.
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- What forms of payment do you accept?
We are proud to accept Visa, MasterCard, Discover, and PayPal. We do not accept American Express (AMEX) or Diner's Club at this time.
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- Do you accept checks or money orders?
We do not have an automatic backend to accept checks or money orders. However, if you contact support, we may be able to arrange something.
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- What is the catch?
There is none! We believe in no hidden costs or tricks (unlike many popular web hosting companies).
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- Can I order even though I do not live in the US?
YES, you can still order with us. We can host all international domain names.
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- Will you place any ads on my site?
Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing.
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- Why don't you offer unlimited bandwidth?
There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site.
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- I've seen web hosting cheaper than yours, what's the deal?
Be wary of some providers that claim to give you everything for a couple dollars per month. What they might be doing is putting you on a cheap Unix or NT server with 1000's of other domains. Our features are second to none and we stick to them. We assure you we are planning on being around for a long time. Never substitute quality for price.
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- Can I host an XXX/adult sites?
We do NOT host pornography/XXX websites that contain galleries or video media files. Any content or links to XXX/adult sites will lead to your account being terminated.
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- How long does it take for my account to activate?
Your account will be created instantly upon your order! You can begin uploading right away.
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- Is your order form secure?
Yes, all orders are executed through our secure server.
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- Do you accept PayPal?
Yes. You can order using PayPal via our secure order form.
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» Technical
- Do your servers support XML?
Yes, all of our Linux Cpanel servers support XML.
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- Can I resell my web space to other people?
We do not allow subleasing www.yourcompany.com/client or free web space given to other clients. Our web plans are for single users only.
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- Do you equip your servers with mod_auth_mysql?
We currently do not offer the mod_auth_mysql module on our servers.
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- Do you support MP3 files?
Yes, we support MP3 files. However, they generally use up a lot more bandwidth than standard files. We do not support hosting illegal or copyrighted MP3 files.
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- Does e-mail or FTP count against my bandwidth limit?
Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.
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- How can you offer so much web space and bandwidth at your low prices?
We have found that the majority of people are not going to need a great deal of storage or bandwidth. Research shows the average website is only 25MB. It all works out in the end; the people with small web sites are not over charged and the people with large web sites get a great deal for their money. Both see the benefits of using us.
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- How do I move my forum and database here?
You can create a backup of it at your old host or if your old host has phpMyAdmin installed, you can export it into a .sql file and use phpMyAdmin to install it here.
If you have a problem populating a new database here with it, please ask us for help by opening a support ticket. We can't download it from your old host for you, but we can help you with populating the new one if it is rather large.
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- What happens if I exceed my allocated bandwidth?
Your account will be suspended. You will need to contact support to purchase more bandwidth or wait until the next month for your bandwidth limit to reset.
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- What servers do you run?
We run 2.4 GHZ Pentium 4s. All of our servers use the latest technology and run with high connection times.
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- Which platform of operating system do your servers use?
Our servers use RedHat Linux and Apache Web Server, the best and the most reliable internet server solution.
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- Are eggdrop bots allowed?
No! Due to the abuse associated with eggdrops, they are banned.
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- Can I have Warez, Appz, Serialz and or unlicensed commercial software available for download on my website?
No! If we find them in your directory or links to them, your entire account will be subject to termination.
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- Can I modify MIME types?
Yes! You can do this all through our powerful control panel system.
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- Do you have FrontPage extensions?
FrontPage extensions are supported, however, they are not installed by default. You need to login into your control panel to activate FP extensions.
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- What database do you offer?
We use MySQL. We have found that our members prefer MySQL because it is a
relatively easy-to-use database program. Visit
www.mysql.com for more information.
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- Do you support Macintosh systems?
Yes! You can use the Fetch program or our personal favorite, Transmit to transfer files from your MAC to our system. You can also use SSH and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail. Our hosting infrastructure has full support for Apple MACs.
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- Do I need a static/dedicated IP address?
No. Once your domain resolves to our servers, there is no difference between dedicated IP and non-dedicated IP accounts.
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- Do you offer password protected directories?
Yes. Using the powerful web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you!
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» Reseller
- What is reseller hosting?
The beauty of reseller hosting is the fact that you can create your own packages and prices. With the space and transfer provided in our plan, you have the ability to host up to 150 fully independent websites. As a reseller, you can act completely anonymously as your own web hosting company. No customers will be able to tell that you are using our servers.
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- How does reseller hosting work?
You will receive a WebHost Manager account which functions as your control panel for managing hosting accounts. WHM is the backend of the popular cPanel software that powers all of our hosting accounts. With a few clicks, you can instantly setup a cPanel hosting account. Your customers can log into cPanel to perform such tasks as setting up e-mail accounts, adding subdomains, installing Fantastico scripts, and much more - all without any interaction from you or us. Just like a web hosting company, you will be given dedicated IP addresses so that you may create your own name servers (i.e. ns1.yoursite.com and ns2.yoursite.com) to which you will direct the domains you host.
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- Can I resell at any price I would like?
Yes! We do not put any restrictions on your reseller pricing structures. Create your own packages and charge your user's any price.
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- Do you offer overselling?
Yes. Please contact our sales support team (team@spoonohost.com) to arrange for overselling.
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- Will my accounts recieve Fantastico?
Yes. Every new account you setup will automatically include Fantastico!
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- Will my customers know I'm reselling?
No. We offer a transparent reseller service. The only way they can find out is if you told them.
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- Can I brand the control panel?
Yes, WHM/CPanel offers full branding capabilities.
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- Do you provide customer support for my clients?
No. However, you can forward any questions you cannot answer to our support team. All questions must come from the reseller and not their clients.
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- How will I bill my clients?
Choose between billing software such as AccountLab Plus or phpCoin for automatic installation. Automatically process orders, create user invoices, process recurring transactions, and manage customers. Specially built for resellers to easily setup and manage a web hosting company!
You can find these programs inside your Fantastico.
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- Do you offer domain registration reseller services?
Yes. Please contact our sales support team (team@spoonohost.com) for more information.
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